Calling the EMS

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Steps to Call Emergency Medical Services in an Emergency

In the event of encountering someone in need, one of the first actions to take is to call the emergency medical services (EMS) or ask someone else to do so.

Calling EMS from Your Mobile Phone

Even with no credit or an out-of-service provider, your mobile phone will connect to another network, similar to when you travel. Dial 999 or 112 (the European-wide number) to reach EMS.

Providing Information to EMS

When calling EMS, communicate the following:

  • Required services
  • Details of the incident
  • Exact location (use local landmarks or the what3words app if unsure)

The what3words app is a mobile phone app that pinpoints your location down to a 3x3 meter square anywhere in the world.

Staying on the Phone and Providing First Aid

Remain on the line and answer EMS questions. They can stay on the line until the ambulance arrives and guide you through any first aid procedures. Utilize speakerphone to make it easier to talk, listen, and perform first aid. If the situation changes, call 999 again and provide updates.